Launched in 2013, ManpowerGroup Solutions’ Contingent Workforce Index was developed to provide an in-depth review of the global contingent labor market. Initially focused exclusively on the contingent workforce across 75 markets, the Contingent Workforce Index addressed half of the talent landscape. With the surge of employers committed to global workforce management and integrated workforce programs, the annual index has evolved in 2017 to include the total workforce. The total workforce consists of the permanent and contingent workforces, along with the subset of contingent identified as the informal workforce.

The segmented views of the global workforce provided by the Total Workforce Index enable organizations to easily benchmark their own workforce mix and cost efficiency across global operations. For the first time, employers have one resource that provides a global perspective on gender diversity, millennial impact, informal (gig) workforce participation and the gap between permanent and contingent workers from one market to the next.

About Contingent Workforce Index

The Total Workforce combines people in the contingent workforce and permanent workforces. The total workforce should not be confused with the total labor force. Where the total workforce includes all of the individuals engaged in work activity within a workforce market, the labor force describes both employed and unemployed members of the population who are of working age and who are able to be engaged for work.

About Contingent Workforce Index

The Contingent Workforce includes all non-traditional worker categories from informal and contract to part-time and temporary labor. While the contingent workforce is a portion of the total workforce it can be further divided into the informal and non-informal workforces. The informal workforce includes workers who accept engagements and compensation on a per job basis also commonly referred to as ‘Gig Economy’ workers.

About Permanent Workforce Index

The Permanent Workforce includes the most traditionally thought of form of employment. These are individuals employed full-time. Though this category can also be broken down by employment status such as tenure, faculty, or staff those distinctions are generally made by employer policy as opposed to legislation.  As such, the permanent workforce is looked at in its entirety, while excluding those that are unemployed or otherwise not a part of the active workforce.  

About the Data

The Total Workforce Index (TWI) measures the relative ease of sourcing, hiring and retaining a workforce in competing labor markets around the world. The TWI compiles more than 90 key factors which relate to the Availability, Cost Efficiency, Regulation and Productivity of the workforce of each country.

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  • Outsourcing Success Story

    A GLOBAL OUTSOURCING FIRM engaged ManpowerGroup Solutions’ market analysis and Total Workforce Index (TWI) capabilities to support its global workforce strategy. The chief procurement officer and vice president of HR participated in a location strategy workshop to determine which market was best suited for its next service center and what the workforce mix and compensation strategy should be for that site location.

  • Insurance Success Story

    A GLOBAL INSURANCE PROVIDER wanted to assess its contingent labor usage and craft an approach for expanding its contingent workforce programs to additional markets. Rather than merely relying using criteria beyond spend or headcount levels, ManpowerGroup Solutions’ assessment helped them determine markets likely to yield the most value in terms of cost savings and process improvement. Using the Contingent Workforce Index (CWI), procurement leaders participated in a location strategy workshop to measure the value and impact of more than 90 different market conditions related to contingent workforce availability, cost, regulation, and productivity. They identified the next four expansion markets in which to expand based on current market data.

  • Technology Success Story

    A GLOBAL TECHNOLOGY LEADER sought to centralize a number of core technology functions within its business to streamline cost and productivity related to its support model. Based on the availability of critical technology skills and cost savings objectives, the CTO and HR leaders participated in an all-day location strategy workshop to weight out market considerations related to contingent labor strategies. This engagement resulted in the selection of a new market in Latin America to support these centralized services globally. The market leveraged untapped talent at substantially lower costs with an engagement model that increased 24/7 productivity across the organization.

  • Financial Services Success Story

    A GLOBAL FINANCIAL SERVICES FIRM approached ManpowerGroup Solutions to assess the global landscape and identify the best market for its Center of Excellence for financial compliance. A location strategy workshop with HR, finance, and legal executives resulted in a weighted market evaluation based on the targeting of specialized financial skills along with number of critical considerations related to language proficiency, data privacy, and intellectual property protection standards. The engagement resulted in three countries being selected for more detailed assessment, ultimately leading to the recommendation of two cities on opposite sides of the world, to achieve all strategic objectives set forth by the business.

  • Industrial Automation Success Story

    AN INDUSTRIAL AUTOMATION LEADER’S sizable growth had surpassed its talent strategy. With talent shifts and shortages challenging many core operations, the organization sought new and emerging markets for expansion that would tap into new talent hubs. A location strategy workshop with HR and engineering leaders determined the effective weightings of their market criteria to enable the Total Workforce Index (TWI) to identify three new emerging markets in which to drive the organizations future growth strategy.

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